Hours: 37.5 hours, 5 days out of 7 including weekends, bank holidays and some evenings.

Salary: £22,000

Description: West Midland Safari Park has an exciting opportunity for the role of Admissions Deputy Manager. This varied and exciting role will require an enthusiastic and dynamic applicant, capable of assisting in the management of a diverse team to deliver a high-quality customer services environment.

Your role will include assisting with the daily operations of the Admissions Department, working in collaboration with the Retail department, ensuring day to day staffing allocation through effective management of staff, supporting the Admissions team, ensuring all enquires both internal and external are handled in a positive, professional, and timely manner.

You will support recruitment, induction, and training managing individual’s performance, providing leadership, coaching, advice and feedback to enhance staff performance. The role holder will manage the Minibus Tour Guides, ensuring schedules of work are achieved to set deadline to support the achievement of a high-quality guest experience.

About you

Ideally, we are looking for applicants that are highly organised with previous experience in a similar position in the leisure and tourism industry, supervising a team to successfully focus on customer service standards, while identifying and achieving changing priorities within the working environment.

The successful candidate will have exceptional organisational and multi-tasking skills, remaining calm and focused whilst delivering to set deadlines, with the ability to make proactive and reactive decisions in fast paced environment.

You will need to be flexible in your approach to work outside of standard business hours, including working weekends, bank holidays and evenings.

Benefits

As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:

•29 days holiday (inclusive of bank holidays) with an additional day after 5 years service
• Annual pass plus which gives you and your family and friends free admission and theme park ride wristbands
• WMSP reward scheme membership
• Discount in our retail and catering outlets
• Free onsite parking

About us

West Midland Safari Park is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods exhibiting hundreds of exotic animal species with close encounters opportunities galore. The 200-acre site includes a wide range of catering and retail outlets, and a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.

To submit your application for this role, please Apply Online