WMSP Guest Services Host...

Hours: Continental shifts - 4 x 12 hour shifts including days and nights, followed by 4 days off

Description: West Midland Safari Park is currently sourcing candidates for the role of Guest Services Host. The position delivers a variety of duties, providing outstanding service to ensure that our onsite luxury Safari Lodge guests receive an incredible accommodation experience.

This exciting role will require the successful candidates to liaise with allocated guest prior to arrival, ensuring a smooth check-in process. After showing guests to their luxury lodge, they will be on hand to assist with their planned itinerary, as well as any other additional requests they may have during their stay. The role will also be responsible for physical night time tasks such as linen allocation and food service clean down and preparation.

About you

As a Guest Services Host you will play an extremely important role. You will be the first and last person that our guests will interact with, and so it is vital that you leave a great long lasting first impression.

Your previous experience in a hospitality or accommodation setting will ensure that you have a way with people. Your strong communication skills and customer focused nature will help you to make our guests feel like VIPs, anticipating and delivering beyond their expectations of quality customer service.

You will be passionate about attention to detail and will therefore be incredibly attentive with our guests. You will also have strong organisation skills and enjoy using technology to ensure a more seamless guest experience.

You will understand that the role does not come as a 9 to 5 and will therefore be flexible in your approach to working rotating shifts to provide a continuous 24-hour guest service.

Due to needing to drive guest into animal restricted areas, you will hold a full, valid driving licence. You will also be willing to undertake a First Aid at Work qualification if you do not already have one.


As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:
• 29 days holiday per year (inclusive of bank holidays), with an extra day after 5 years service.
• WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park.
• 35% Discount in our retail and catering outlets and off park special events.
• 24 Hour access to an online doctor and access to online prescriptions.
• Counselling access.
• Online retailer discount portal.

About us

West Midland Safari Park is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods exhibiting hundreds of exotic animal species with close encounters opportunities galore. The 200-acre site includes a wide range of catering and retail outlets, and a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.

To submit your application for this role, please Apply Online